Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Standard shipping takes 3–5 business days within Pakistan. We process orders quickly so your trending finds reach you as fast as possible.

Do you offer nationwide delivery?

Yes! We deliver across all of Pakistan. No matter where you are, Zuaq Express has you covered.

Can I track my order?

Absolutely. You'll receive a tracking link via email once your order is dispatched. You can follow your order every step of the way — no guessing games, no tracking black holes.

Returns & Refunds

What is your return policy?

We offer hassle-free returns. If you're not happy with your order — for any reason, or even no reason at all — you can return it. No interrogation, no fine print, no "store credit only" tricks.

How do I start a return?

Simply contact our support team at cartexpress.pk@gmail.com and we'll guide you through the process. It's quick, friendly, and stress-free.

How long do refunds take?

Refunds are processed promptly once we receive your returned item. Our team works fast to make sure you're not left waiting.

Payments

Do you offer Cash on Delivery (COD)?

Yes! We offer COD across Pakistan. Pay when your order arrives — no upfront payment required.

Is online payment safe?

100%. All online transactions are fully encrypted and secure. Your payment information is always protected.

Our Charity Commitment

Do you really donate to Palestine?

Yes — always. We've committed 10% of our profit from every single sale to humanitarian relief efforts supporting the people of Palestine. No exceptions, no fine print. It's built into who we are as a brand. Every order you place helps real people.

Products

Are your products verified for quality?

Every product on Zuaq Express is curated and checked before it reaches you. We don't list anything we wouldn't be proud to deliver.

How do I know if a product is in stock?

All products shown on our store are available. If something is out of stock, it will be clearly marked on the product page.

Still Have Questions?

We're always here to help. Reach out to us at cartexpress.pk@gmail.com and our friendly support team will get back to you as soon as possible.